Cloud-based shipping and logistics platform Shipwell on Tuesday (April 19th) rolled out its Shipper Mobile app, equipped with free access to a transportation management system (TMS) and visibility solution, according to the company. Press release.
Users of the Shipper Mobile app “can expect increased productivity, streamlined business functions and supply chain management, faster turnaround times, better communication between shipping partners and better customer service,” the press release reads.
“COVID-19 has fundamentally changed the way the workforce functions these days,” said Jerry Holbus, Shipwell vice president of product. “Shipwell customers have told us that around three-quarters of their workforce frequently work remotely.
“The Shipper Mobile app gives these employees a portable solution to the challenges they face every day. Proactively resolving and mitigating exceptions and their impacts has helped us achieve 98% delivery metrics and on-time pickup for our customers.”
Depending on the version, the Shipper Mobile app offers a cloud-based shipping solution that grows with a customer’s business and can be optimized to meet changing business needs, from order management to shipping. holistic analysis.
Shipwell’s technology also “delivers insights that streamline processes from the first to the last mile, leveraging machine learning for accurate ETA forecasts that factor in upcoming weather and traffic conditions the shipment will encounter. , helping its customers achieve high scores in their own customer satisfaction ratings and meet their service level agreements,” the statement read.
Users can access a Compass dashboard, or visibility and tracking tool, to track all shipments in multiple alert tiles that have been sorted by status and proactively resolve issues by choosing actions relevant corrective actions from a single screen.
Related: FedEx and Microsoft Unveil “Logistics as a Service” to Meet Better Buying and Shipping Demand
In January, FedEx and Microsoft partnered on what they called a logistics-as-a-service platform to improve customer engagement while providing enhanced shipping options for the 110 million packages it delivers every day and 40 billion packages that reach their destinations every year. .
The Logistics-as-a-Service offering uses artificial intelligence (AI), machine learning, and millions of data points collected by FedEx and Microsoft Cloud.